Once signed up, the first step is to connect your social pages.
Below are some common error messages that you may encounter when trying to add a page to your Social Manager account. We hope the following explanations provide you with additional clarity:
Facebook:
'Your profile is already associated with another Facebook (ID number) account!'
This is one of the most frequent errors that pop up when attaching a Facebook page to your Social Manager account. It means that there is another account in the system that contains your personal profile.
Give us a call at 414-26-4100 and we can easily disable this connection.
'Account Doesn’t Belong To This Facebook User'
This is another common message that emerges when you try to add your Facebook business page.
This error means that you are logged into wrong personal profile associated with your Social Manager account. What does it mean? When connecting a business page, your Social Manager account must be synchronized with a Facebook personal profile that has an assigned Editor or Admin role on this page.
When the page is added, its Admin profile is automatically attached to your Social Manager account as the host. Thus, your Social Manager account has a specific Facebook profile associated.
In case you don't know which Facebook profile is the host on your Social Manager account, check other Facebook pages in the Calendar on the left and try to remember what profile is the admin there.
Or you can check it on the business page itself. Go to the page settings, find Page Roles section and you'll find what you need there.
Instagram & Twitter:
'No pages to connect or all available pages are already connected'
Usually, you receive this text while adding another Instagram or Twitter account, and you know for sure that you own some more. Don't worry, you do! The trick here is very simple - switch to the necessary account in the same browser at www.instagram.com or www.twitter.com.
2 stage verification to connect Twitter
Unlike connecting with one click like with Facebook, LinkedIn and Instagram, with Twitter you are prompted to pre-login to Twitter as it pictured below.
And then your pages will be listed in the drop-down menu.
